Comedy series set in a northern English factory, where the staff navigate their personal struggles and quirks. Bren, a kind-hearted woman, tries to help her colleagues while dealing with her eccentric mother. Her boss, Tony, pretends to be a macho sexist but secretly pines for Bren. The older team members, Dolly and Jean, engage in a subtle rivalry, with Dolly obsessed with her weight and Jean frustrated with her husband. Meanwhile, Twinkle is always in a bad mood, Anita is clueless, and Stan, the handyman, is preoccupied with minor emergencies.
Philippa, the new Human Resources lady, starts work at the factory.